|
|
 |
 |
| |
Unless you have placed a Rush Order, the estimated time for production completion is 14-21 days from the date we receive your materials, depending on the package ordered. Extremely complex or large orders may take longer. During the Winter Holiday season (October through December) and during the Spring and early Summer (graduation and wedding season), our turnaround time can be up to 30 business days. Please allow for enough time when placing your order for completion by Christmas. We have had to refuse orders or postpone delivery until after Christmas for orders received late in the holiday season.
BITS uses professional scanning equipment and employs a designer trained in determining the optimal setting for each photo/image we scan. Because our scanning prices are so low, we strongly encourage our clients to send their original photos and allow us to scan them at the proper resolution - ensuring that your photos and images will look their absolute best. We can scan 35mm print photographs (up to 8x10 in size), and instant photographs (such as Polaroids). We can also scan paper media, such as wedding invitations, newspaper clippings, wedding and graduation announcements, high school and college diplomas, birth announcements, birth certificates, marriage licenses... just about anything! We can also include a separate photo-CD of your scanned photos and images, in digital format, in addition to your DVD slideshow!
It is best to send your digital photos in .jpg format or .tif format.
If you wish to send pre-scanned photos, there are specific requirements which must be met for the photos to be included in our slideshows.
- Photos sized 3x5 or larger must be scanned at a minimum resolution of 300dpi.
- Photos smaller than 3x5 to "wallet" size must be scanned at a resolution of 600dpi.
- Photos smaller than "wallet" size must be scanned at a minimum of 800dpi.
If you are sending images taken with a digital camera, the photos must have been taken with your digital camera setting at medium-to-high resolution. Digital photos taken at a camera's lowest resolution settings will NOT be acceptable for inclusion in our slideshows.
If you have questions about the acceptability of your digital or pre-scanned images, please contact us and we will assist you.
We record our slideshow movies on DVD+R disks, using the highest quality media. Our DVDs will play on more than 99% of all current DVD players manufactured after the year 2000.
Look at the back of your DVD player and obtain the brand and model number. Then go to VideoHelp.com and locate the Search Player field. Enter your DVD player information and click Search. Scroll down until you locate your exact DVD player's information. The compatible DVD media types are listed (DVD+R, DVD-R or both). If your DVD player is NOT compatible with DVD+R media, please request DVD-R media on your order form. If you do not see your DVD player listed on this site, please contact BITS and we will assist you.
Yes, we can! Deluxe Package customers can request video clips in their slideshow for an additional charge. We accept the following formats: .mpg, .mpeg and .avi.
Anything you send to BITS for inclusion in your slideshow (print photos, paper media, music CDs, photo CDs, video tapes, etc.) is returned to you with your completed order. We do not keep or discard anything which is sent to us by our clients, and we handle your possessions with the greatest of care at all times.
What about text and captions?
Keepsake Package customers have the ability to add unlimited text and captions to their shows, including opening Title screens and messages, and closing Title screens and messages. You can include poetry, music lyrics, religious verses, quotes from family and friends - the options are endless!
All of our music is obtained and used legally. Our DVD slideshows are not intended for public presentation; they are intended and created for private use only. You can send us a CD containing the music you want on the slideshow, or BITS will be happy to purchase your music for you through a legitimate online provider, at no charge to you. Once the music is in your slideshow we delete the files so that they cannot be used again.
Additional copies are available for a greatly reduced price. Our slideshows make wonderful and unique gifts for friends and family.
We accept personal checks, cashier's checks and money orders. For your convenience we are also pleased to accept credit card payments through PayPal.
Digital correction of minor flaws is only available to Keepsake Package customers. We are able to digitally correct most minor flaws such as
- Red-eye correction
- Slight blurriness
- Color / Tint imperfections
- Minor tears / folds
- Small amounts of lens dust
- Minor spots / fingerprints
- Some minor water / moisture damage
BITS does NOT offer major professional restoration services. If your photos have suffered severe damage, we strongly recommend that you consult a professional photo restoration company before submitting your photos for inclusion in our slideshow presentations. The overall, final quality of your slideshow presentation is directly related to the original quality of the photos which are sent to us. We are not responsible for dissatisfaction with the final product as a result of unsatisfactory photographs.
If you have digital photos you can send us a photo-CD via postal mail.
If you have print photos you may send them via postal mail or via overnight/priority mail service if you are concerned for their safety. BITS will be happy to provide you with a street address if you wish to use direct-delivery service. Contact us for more information.
Step-by-step instructions can be found on the ordering page.
Due to the time and labor involved in creating our DVD slideshows, BITS does not offer refunds. However, if notification is received within 30 days of shipping, we will be happy to edit your slideshow and make any required changes if you are not satisfied with your final product. Any errors (typographical errors, sequence errors, etc.) on the part of BITS staff will be corrected at no charge to you. To ensure that you are 100% satisfied with your final product, we strongly recommend taking advantage of our Preview Service, which allows you the ability to view and approve your show before it is finalized and returned to you.
|
|
|
 |
|
